Frequently Asked Questions |
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You advertise weekly rates. Are vacation cottages available on a daily basis? |
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Are properties available for mid-week? |
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Are pets welcome? |
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The cottage I have interest in seems roomy enough to accommodate more people. Is there an upcharge if I bring more guests? |
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Are the
properties air conditioned? |
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Is housekeeping provided? |
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Does anyone have access to the rental home during my stay? |
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What does the quoted weekly or daily rental fee include? |
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What is your cancellation policy? |
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Is there cable television service? |
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What about phone service? |
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I've booked a week with Cathead Bay Vacation properties, but I can't arrive until a day later than planned. Will I receive a refund? |
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When can I check in? |
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When must I check out? |
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Where do we pick up keys on arrival day? |
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You advertise weekly rates. Are vacation cottages available on a daily basis?
All Cathead Bay vacation properties are available on a daily basis in May, early June, September and October, with a minimum stay of 2 nights. During high season, in July and August, Cathead Bay vacation properties are rented on a weekly basis, but on occasion daily rental may be available. Please contact our sales agent to inquire. |
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Are properties available for mid-week?
Cottages are rented on a weekly basis during high season. Check in time is Saturday at 4:00pm. All check outs are at 10:00am Saturday. During non-peak season, cottages rent on a weekly or daily basis, and as such midweek check in is possible, relative to availability. Daily rental requires a minimum of a two-night stay. |
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Are pets welcome?
Sorry, we do not accept pets. Cathead Bay Vacation properties are pristeen and sport a neutral decor and therefore we prohibit pets on property. If a pet is reported or discovered in a vacation property, we will ask that the animal be removed immediately and a fee of $300.00 for special deodorizing and cleaning will be assessed against your rental security deposit. We ask that you adhere to rental policy with regard to pets.
On rare occasions we may permit a well-behaved pet. This must be
pre-arranged and in writing. We reserve the right to charge
$200.00 against the security deposit should we determine that carpets
require cleaning. |
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The property I have interest in seems roomy enough to accommodate more people. Is there an upcharge if I bring more guests?
Occupancy for each of our properties is limited to the figure noted on each property description. Exceeding the guest limit is not permitted under any circumstance. |
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Are the properties air conditioned?
No. None of the vacation homes are air conditioned, but all are situated on the beach which offers a consistent gentle off-shore breeze. |
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Is housekeeping provided?
Cathead Bay Vacation Properties are cleaned prior to your arrival and are cleaned upon departure. A change of linens and towels is supplied unless otherwise specified. We pride ourselves in the manner in which our homes are maintained, but should you encounter any housekeeping issue, please contact the office at once, so we can remedy the situation immediately. We do not offer discounts for housekeeping issues that are not reported in a timely fashion. Beds need not be stripped, but we do ask that, prior to departure, you kindly wash all dishes, leave the premises in a respectable order, bag all trash and place it on the rear deck ready for removal. |
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Does anyone have access to the rental home during my stay?
Cathead Bay Vacation Properties reserves the right to provide access to an authorized employee or repairman during customary business hours for any purpose connected with repair, improvement, care and management of the premises. |
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What does the quoted weekly or daily rental fee include?
Advertised rental fees are for the property, not per person and is just the rental rate. Michigan Sales tax (6%), a $25.00 processing fee and the requisite housekeeping fee are NOT quoted in the rates. For full disclosure of the fees and rates associated with each property, by season and timeframe, please consult the Rental Rates page. |
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What is your cancellation policy?
The cancellation fee for reservations, whether daily or weekly, is $100.00 if such cancellations are made prior to March 1, 2007.
Any reservations for high season that are cancelled after March 1st are subject to the forfeiture of the entire deposit amount unless we are able to re-rent the property at the full rental rate. If the property is re-rented, the deposit less the cancellation fee will be refunded to the guest.
Regretfully, any cancellations made within the final two weeks prior to check in are not subject to a refund of any sort. |
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Is there cable television service?
The television reception in the area is poor, and none of our properties has cable television service. Each vacation cottage has a television set with a DVD player or VCR for playing movies only. We recommend that you bring some with you. But not to worry! With miles of sandy beach just steps away from your home, and a sky filled with twinkling stars, we doubt you'll give television a second thought during your stay. |
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What about phone service?
Each cottage has a telephone and local calls are free but ALL long distance calls must be charged to a telephone credit card or to your home phone. |
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I've booked a week with Cathead Bay Vacation properties, but I can't arrive until a day later than planned. Will I receive a refund?
We regret that due to the nature of our rental
program, the guest is responsible for payment of all nights reserved, regardless of the your actual arrival or departure. |
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When can I check in?
Check in is at 5:00pm Saturday. Because we thoroughly clean all vacation homes prior to your arrival, we cannot assure an early check in. Maps and keys to the property are issued at
5:00pm Saturday for weekly rentals, and 5:00pm daily for shorter stays.
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When must I check out?
Check out is at 10:00am promptly. Additional time in high season, during the months of July and August is not possible. During off-season, if you may need additional time to check out, please inform us in advance of arrival or during your stay. We will do all we can to accommodate, but a guarantee is subject to availability.
Late check outs during high season will be assessed an additional $50.00 fee. |
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Where do we pick up keys on arrival day?
Cathead Bay Vacation Properties office is located in the Railway Station on the corner of 8th Street and Woodmere Avenue in Traverse City next to the Traverse Area District Library. Maps to the properties will be issued with keys. Upon departure, you may either return the keys to the office in Traverse City or leave the keys on the dining room table in the property. Please be sure to secure all doors and windows prior to leaving. Guests will be charged a replacement fee of $5.00 per key not returned or left in the property. |
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